Ua Connect not connecting (2024)

M

Mhudson12

Member

Aug 20, 2023

  • #1

Hey All,
Does anybody know how to fix a loading Error for UA connect? I just downloaded some new plugins but cannot authorize them because UA connect is stuck on the loading screen. My purchased UadX plugins are showing demo as well :/

please help!!

UniversalAudio

Official UA Representative

Aug 21, 2023

  • #2

Mhudson12 said:

Hey All,
Does anybody know how to fix a loading Error for UA connect? I just downloaded some new plugins but cannot authorize them because UA connect is stuck on the loading screen. My purchased UadX plugins are showing demo as well :/

please help!!

Open Activity Monitor and force quit the UA Cloud Helper, then try again.

UniversalAudio

Official UA Representative

Aug 21, 2023

  • #4

P

PaintedSkyStudios

Active Member

Aug 21, 2023

  • #5

I've been working all day, and suddenly I'm unable to log in in LUNA, or into my account on UAD's website. Must be an issue?

H

~H~

Member

Aug 21, 2023

  • #6

Same here, can’t login to Luna, UA connect or UA website.

U

ultrasource

Member

Aug 21, 2023

  • #7

Same. Can't even ping uaudio.com

U

ultrasource

Member

Aug 21, 2023

  • #8

resolved!

chrisharbin

Hall of Fame Member

Aug 21, 2023

  • #9

There was a glitch in the matrix earlier, Luna didn't like me very much. It was short lived though.

D

DanRock101

Member

Sep 12, 2023

  • #10

I have been using UA Connect app on my M1 Macs (running Monterey) for the past 15 months (I have Apollo hardware and use the DSP plugins as well). Starting last month, August 2023, the UA Connect app kept freezing and hanging up, but, the Spark/Native plugins were indeed working so I didn't pay it much attention.

Then 1.4.5.2276 came out (mid August 2023 right?), which I thought would be a fix every time I load UA, it would just be a spinning wheel. Then, I downloaded 1.4.6.2296 today, 9/11/23 and same thing, spinning wheel and won’t load.

When I FIRST loaded UA Connect after installing 1.4.6.2296 today, 9/11/23, the top RIGHT HAND CORNER OF THE APP showed my “Account Info” so I LOGGED OUT, then quit UA Connect and restarted the App, now my “Account Info” does NOT display at all. There is something wrong with the UA Connect.

I also tried “Deactivating” the UA plugins via iLok, and then RE-Activated them, and still, UA Connect won’t load (spinning wheel).

UA Control Panel and Console work FINE!

The “Leave Feedback” tab and window DO WORK in UA Connect and I am leaving the same message on the Feedback portal, so there does not seem to be an issue with my connecting to the server.

The UADx (Native) plugins DO WORK and do load in Logic.

I JUST PURCHASED A SPHERE DLX FROM SWEETWATER AND I CAN NOT AUTHORIZE, REGISTER OR USE THE MIC WITHOUT UA CONNECT! Help!

D

DanRock101

Member

Sep 12, 2023

  • #11

A day later ... Support Ticket #755002 .... Still awaiting a response. I just purchased a Sphere DLX that I can not register or download the Sphere 180 app because UA Connect is needed, so I may need to return this mic as I can’t use it.

So today, I did the install on instructions from the UA website (https://help.uaudio.com/hc/en-us/ar...UA-Connect-UADx-Uninstall-Reinstall-Procedure ) to un-install UA Connect on my M1 MacStudio ... then I did a REINSTALL UA_Connect_1_4_6_2296_Mac .... and same thing, ... it is stuck on startup/spinning ball/blank screen/nothing to click.

I then tried to do un-install again via the above instructions, but the content in the "Library" and "Application Support" folders were NOT there to be trashed, which leads me to believe that after RE-installing, the UA Connect App can not even startup or re-install correctly. Again, UA Connect is running fine on my 2013 MacPro, but the MacPro is way slower and always hangs up, so there's no way I can use for work, but, it does load; I only use my older Macs for a narrow set of my work as they (yes, I even a maxed out 2013 MP) get bogged down and slow down the Native AND DSP UA stuff; not sure why, so it's not a usable option. UA Connect has been working great on the M1 MacStudio since I got the computer a year ago. When it works, it's killer. No other issues with UAD Control Panel or Console, or LUNA, but as of now, I can NOT register my DLX, or download the Sphere 180 plugin or any NEW UA plugins for that matter. I'm STUCK and unable to work. Not sure what the issue is?!?!?

So I tried to install UA_Connect_1_4_5_2276_Mac (the version before the current) and, same thing ... stuck on startup/spinning ball/blank screen/nothing to click.

So, I found an older UA Connect installer that came with the UAD10.2.4 dmg from May of this year when I finally purchased my Apollo x6 ... the install was simply labeled "UA Connect.dmg" ... no version number. It's still stuck at startup/spinning ball, but at least the upper right hand corner of the UA Connect App is displaying my Log In/Email Address/drop-down-arrow. But, clicking the "Log Out" button does not work/doesn't do anything. The FEEDBACK button DOES work, so I sent another Feedback Report.

Again, I just purchased a Sphere DLX that I can not register or download the Sphere 180 app because UA Connect is needed, so I may need to return this mic as I can’t use it. Can't work. Help, please! Ua Connect not connecting (4)

chrisharbin

Hall of Fame Member

Sep 13, 2023

  • #12

DanRock101 said:

A day later ... Support Ticket #755002 .... Still awaiting a response.

They are not always fast, but they are pretty good once they catch up and get to you.

D

DanRock101

Member

Sep 13, 2023

  • #13

SOLVED! Gracias a Dios! UA did reply this morning, 9/13/23 ... but ... I found out that this was an iLok problem, NOT a UA Connect. It was the dreaded "An Error Occured During This Operation.ServerUnexpectedException: Caught an exception from a DB query" which has been ruining my life for month.

iLok replied within MINUTES of my Support ticket and solved it was a Terminal script. It was a "Sign In" issue, but the script fixed iLok on my M1 MacStudio and also fixed UA Connect.

THANK YOU to Sergio! I am VERY impressed how fast Sergio at iLok responded. In today’s world you do not expect that I can not thank them enough. A MILLION THANK YOUS! UA Connect works, too. All is good and now I can get back to work.

If you run into an issue, perhaps my post can help. Contact iLok.

Now back to work!

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Ua Connect not connecting (2024)
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